Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Jabulani Mall | COUNTRY | South Africa |
| TIME / DATE | 21:36 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | nkululeko.nyathi | View all reports by user |
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| PROBLEM | Bad service |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Illogical Lottery/Money Market queue merge |
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On the 1st Feb 2012 I visited Shoprite in Jabulani mall, at around 19:45 to make a Computicket purchase and was met with a single long queue to the money market kiosk. Most of the customers were queuing to play the LOTTO, I then inquired if I should join the same queue, and was told that I had to. I then went to the managers office to ask about this ILLOGICAL, SENSELESS way of operating and if they can't at least split the queues, to which the response was that they "don't split the queues up when it's BUSY, [they] only split the queues when it's NOT BUSY" because the LOTTO customers will complain about people jumping queue. There is only ONE Lotto machine to the many Computicket terminals!!! Where is the sense of having a bottle-neck system that clearly doesn't work?? Needless to say that I did not use Shoprite's service because of their senseless methods!! This LOOONG queue system is also used at Shoprite Pimville square where I had initially went to but could not bear the SENSELESS LOOONG wait. Needless to say that I had to drive between these two establishments!!! I am VERRYY disappointed by this, and the continued APPALLING service Shoprite so EXCELLENTLY offers. |
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| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 09:43:29 | Thu 2 Feb 12 |
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Hello nkululeko.nyathi, Thank you for visiting the Hellopeter website to bring to our attention your disappointment with an incident which occurred at Shoprite Jabulani Mall. It is disconcerting to hear of your negative experience and we are grateful to you for affording us the opportunity to resolve this matter. As a customer driven business, Shoprite/Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. The matter will therefore be reported to the Divisional Manager of the Gauteng Division, in order for a thorough investigation to be launched and for the necessary corrective actions to be put in place to prevent a recurrence of such an incident. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind regards, Annie Akkers |
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