Shoprite Conversion
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Metropolitan buildings/s... | COUNTRY | South Africa |
| TIME / DATE | 13:37 Mon 23 Jan | PERSON RESPONSIBLE | EXPIRED FOODS |
| CUSTOMER | 200803664m | View all reports by user |
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 36
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| PROBLEM | Expiry Date |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Guys am tired with your expired food. whats up? |
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last year i complained about a cockroach in the vors that i bought at shoprite. today; 23/01/2012 i bought Atchar and Smoked Griller viennas; they are expired. Atchaar expired 22/01/2012 while Viennas expired on 21/01/2012. why do u keep expired food on shelves? we dont necessarily check expirity dates when buying at World recognized big stores like Shoprite coz shoprite claims that it strives for quality. guys please; its a fact that we will always buy at shoprite; but why you selling old food? now i must drive 60km again back to shoprite to return this ######? come on; you could do better. shoprite next to Metropolitan sells F#%C food everytime; i need clarity today. its not about REFUND; but about honestty; how do i trust that in future you will sell us good food? mxm sies. Le rekisha machila; we spend thousands of our rands in your store only to be treated with attitude by your customers. nxla |
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| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 14:50:01 | Mon 23 Jan 12 |
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Hello 200803664m, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Metropolitan store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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| CUSTOMER'S FEEDBACK | 200803664m | Time and Date | 07:53:55 | Wed 22 Feb 12 |
| Quite Impressed: ok | |||
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