Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Scottburgh | COUNTRY | South Africa |
| TIME / DATE | 07:17 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | ryan.r.dunn | View all reports by user |
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1
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| PROBLEM | Damaged Goods |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Damaged Goods that are getting put on shelves |
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| On the 06/02/2012 i went into shoprite scottburgh and purchased grociers, which included 2 Synerg Fat Free Protein nutrional shakes. As i gym i drink many off these each week. ON opening them this morning i discovered that the seals where opened and contents curdled. The most SHOCKING point about this is that my college who i gym with, went and purchased one on Sunday, and returned it for being damagad. I showed him my shake and he has pointed out that it is the EXACT same one!! After taking it back, shoprite went and put it back on the shelf, and then reselled it!!! This brings into question what other goods in this store and handled like this. I have never been so disgusted in my life! | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 16:23:55 | Wed 8 Feb 12 |
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Hello ryan.r.dunn, Thank you for your e-mail in which you informed us of the bad experience you and a colleague had when you purchased a bottle of Synerg protein at Checkers Scottburgh. The matter will be reported to Ram Harisunker, the Divisional Manager of our KwaZulu Natal Stores, in order for a thorough investigation to be launched and for the necessary corrective action to be taken to prevent a recurrence of such an incident. You will be contacted in due course for further information and feedback. In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted. Regards Rica de Vos |
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(( • )) Supplier's response |
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