Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Kwaggafontein | COUNTRY | South Africa |
| TIME / DATE | 10:41 Thu 29 Dec | PERSON RESPONSIBLE | Ennie Sithole |
| CUSTOMER | peekayzo | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sun 25 Dec | ||
| HEADLINE | Closing earlier than specified time |
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| i went to Kwaggafontein Plaza on the 25 Dec 11 to my delight i found that Shoprite is open and there was a note saying they will be closing at 15H00 and i confirmed that with one of the employees. i quickly went back home to get a list of the things that are needed for the day. To my suprise when i got back at around 14h30 to store was closed . When I explained to the security personnel at the door that earlier when i was there they said they will be closing @ 15H00 and i drove about 25 km to get there and requested that i see the Manager who is in charge at the time he said it is Ennie Sithole. As i was waiting outside there were people buying grocery inside and it would made any diffrence had they allowed me. i waited for the Manager who never came and the security guy Ben Nkadimeng and his other collegue from National Proffesional Security were very rude and did not demonstate any respect for customers. They told me straight in my eyes that the manager does not have time for Customers and will never come to see us. They said they dont care even if we complain because nothing will change and the shoprite employees were busy idling and looking at us without any customer care. | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 11:03:07 | Thu 29 Dec 11 |
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Hello peekayzo, Thank you for visiting the Hellopeter website to bring to our attention that you've had a bad experience in our Kwaggafontein store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager responsible for this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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