Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Bothasig / Head Office | COUNTRY | South Africa |
| TIME / DATE | 20:41 Wed 11 Jan | PERSON RESPONSIBLE | The Manager/Regional ... |
| CUSTOMER | robzlee | View all reports by user |
 3
7
|
| PROBLEM | Out of Stock |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Certain items continually out of stock |
||
|
I have for the past 18years been shopping at Shoprite Bothasig and have enjoyed it however in this time have seen many a Manager come and go and I have also notice a gradual increase in the amount of items that are continually out of stock.The main one I am referring to is Ritebrarnd Cola and Diet Cola these two items are most commonly out of stock I as the question WHY?.Please don't give me an answer like ,"JIVE IS OUT OF STOCK"that is rubbish.I did a survey and established the there are a lot of stores that are fully stocked with RITEBRAND COLA and DIET COLA I am sure SHOPRITE has a inter-branch systems why not use it or is the customers problem to go buy the product somewhere else please don't let my family and I decide to go shop at CHECKERS RICHWOOD because I may be forced to do that if this problem is not rectified and your gets sorted out |
|||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 09:33:50 | Thu 12 Jan 12 |
|
Hello robzlee, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Bothasig store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
|||
Relevant content (Last 5 Out of Stock Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
(( • )) Supplier's response |
Facebook Application
