Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | mowbray | COUNTRY | South Africa |
| TIME / DATE | 18:40 Wed 4 Jan | PERSON RESPONSIBLE | till cashier |
| CUSTOMER | fiekiesaam | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | buy or get out!!! |
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| When the cashier helped me i asked to withdraw money...she just looked at me & said i have to buy an item o draw money in the most abrubt & rude manner...stunned at her attitude i looked at her & before i could get anything to buy she said i must buy something or gt out & withdraw money elsewhere | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 08:56:03 | Thu 5 Jan 12 |
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Hello fiekiesaam, Thank you for bringing to our attention your dissatisfaction with the service you received at Shoprite Mowbray due to the surly attitude of the cashier. I am very concerned about the bad shopping experience you have encountered in our store as it is our policy to provide friendly and attentive service at all times. Please accept my apologies on behalf of Shoprite. I have forwarded your complaint to the divisional manager in charge of the store in order for the necessary corrective action to be taken. He will ensure that you are contacted to give you feedback on the matter. Thank you for helping us to improve on service levels by providing us with your constructive feedback. Kind regards, Amanda du Preez |
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