Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Bethlehem | COUNTRY | South Africa |
| TIME / DATE | 14:34 Mon 23 Jan | PERSON RESPONSIBLE | Store Staff |
| CUSTOMER | ric101 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Bad everything |
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I just want to know what is with Bethlehem Shoprite. Why is there constantly a foul odour in the isle that the rice is packed in. also the other day i bought a brraipack of chicken and when I got home the chicken stank - I dont mean a bearable smell The staff was friendly to exchange it but I think that this should have been avoided go down to cape town and see what a real shoprite looks and smells like |
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| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 14:54:39 | Mon 23 Jan 12 |
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Hello ric101, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Bethlehem store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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