Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Hillbrow Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 09:15 Thu 19 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | lindaholson | View all reports by user |
 0
1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Bad attitude and ignorance from cashiers |
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| I was in shoprite Hillbrow this morning buying and when i got to the 1st cashier she told me she doesnt have change i should go to the next cashier she told me this with an attitude, i went to the next cashier and as i was standing there she was busy chatting to the other cashier next to her and the security guy i had to ask her what was going on and she told me if i am in a hurry i can always go to the next cashier and i did that and when i got to the next cashier she told me that i must go to ther other cashier because she doesnt have change and i asked her which one with an attitude and she raised her tone at me saying is she the only cashier in the store? cant i go to someone else? she gave me a look and they all laughed the three of them when i left the store. this behavior is un acceptable i will not tollarate it at all. something needs to be done with this cashiers. i am a customer i need to be treated with respect at all times. i would really appreciate an appology as i was traeted with disrespect | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 10:34:53 | Thu 19 Jan 12 |
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Hello lindaholson, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Hillbrow store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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