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SARS - Customer Feedback and Analysis

Shown below are the statistics for SARS based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (50) 17%
Complaint (248) 83%
Customer Compliment Complaint
1. 78renier02
2. val mbhalati02
3. mbongejr11
4. robbifix11
5. LutchmanL02
Nature of complaints (last 12 months): 248 reports - SARS
Bad Attitude (31) 13% Bad Attitude
Billing/Accounts (45) 18% Billing/Accounts
Booking Query (2) 1% Booking Query
Breach of Contract (1) 0% Breach of Contract
Call Centre!! (35) 14% Call Centre!!
Damaged Goods (1) 0% Damaged Goods
Feedback/Response (48) 19% Feedback/Response
Late/No Delivery (16) 6% Late/No Delivery
Other (54) 22% Other
Chart
 Passing the Buck Passing the Buck (12) 5%
Pricing/Barcodes Pricing/Barcodes (2) 1%
Repairs/Servicing Repairs/Servicing (1) 0%
Nature of complaints (last 12 months): 1840 reports - Government Industry Analysis
Bad Attitude (215) 12% Bad Attitude
Billing/Accounts (128) 7% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (20) 1% Breach of Contract
Call Centre!! (113) 6% Call Centre!!
Damaged Goods (8) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (256) 14% Feedback/Response
Hygiene (5) 0% Hygiene
Chart
 Late/No Delivery Late/No Delivery (194) 11%
Other Other (794) 43%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (58) 3%
Pricing/Barcodes Pricing/Barcodes (10) 1%
Repairs/Servicing Repairs/Servicing (24) 1%
Spam Spam (3) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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