SARS Complaint
 SUPPLIER |
|
 INDUSTRY |
Government |
| BRANCH / AREA |
Call Centre |
COUNTRY |
South Africa |
| TIME / DATE |
11:51 Fri 3 Feb |
PERSON RESPONSIBLE |
Mothiti Montle |
| CUSTOMER |
quintona |
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| PROBLEM |
Call Centre!! |
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| INCIDENT |
Fri 3 Feb |
| HEADLINE |
Terrible Service |
I am completely aappauled by the customer service received from Isabelle Mathunywa (Call Centre Agent), who could not give me a comprehensive answer on my query. I asked her to speak to a Team Leader, she placed me on hold for approximately 2 minutes, when she returned I again expressed that I don't understand her explination, she told me that nobody in the environment would be able to answer me. I again asked for a Team Leader, and after being placed on hold for in excess of 7 minutes I cut the call.
I called back, and got through to Feebo, who was also very abrupt, and seeming lacked soft skills. When I asked her who the last person was to access my details, she could not answer me, and again I asked for a Team Leader. She placed me on mute for about 2 minutes, and I then got Mothiti Montle, who claims that he is a Line Manager. I did not appreciate his manerism, and asked who his manager was. He told me that it was Sylvia Rambwa, I asked to speak to her, and he told me that she is not available. When I asked him for her contact telephone number, I was told that the environment is to big, and he cannot give me this information. Is this the kind of service SARS gives?
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Relevant content (Last 5 Call Centre!! Problems)
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(( • )) Supplier's response |
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(( • )) Updated response |
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(( • )) Supplier's response |
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(( • )) Supplier's response |
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