SARS Complaint

SUPPLIER	SARS	INDUSTRY	Government
BRANCH / AREA	efiling	COUNTRY	South Africa
TIME / DATE	09:09 Thu 26 Jan	PERSON RESPONSIBLE
CUSTOMER	vebash1	View all reports by user	1 3
PROBLEM	Account locked, then d...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 26 Jan
HEADLINE	Now system has no record of me
During the efiling session for 2011 I was chosen to be audited since I moved money from my pension fund to my preservation fund and SARS only received one of the IRP5's for that move. They apparently sent two registered letters upon which time I have 21 days to submit the supporting documents. I have never received the letters, which should be clear since I never signed for them - what is the point of registered letters if you can't ascertain that much!I received a call last week saying I need to submit supporting documents and now only had 7 days to submit! I have gotten the documents & uploaded yesterday. Whilst uploading the SARS website had an error. I have tried to get in subsequently and I get a "Please make sure you have entered the correct user name and password". I contacted the call centre several times yesterday to find out eventually that my account has been deactivated. The call centre agent reactivated it. I called this morning and it now looks like I have never been registered?? I now have to waste work hours to drive through to SARS and wait to be helped. It is unacceptable that their incompetency becomes my problem! Vebashini Naidoo(0836414398) Add a new SARS Report Inappropriate report?