SARS Complaint
 SUPPLIER |
SARS |
 INDUSTRY |
Government |
| BRANCH / AREA | Pinetown | COUNTRY | South Africa |
| TIME / DATE | 17:45 Wed 1 Feb | PERSON RESPONSIBLE | Help Desk |
| CUSTOMER | CLang75 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Delay in Dispute Feedback |
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SARS are very quick to ensure you are issued with an invoice but when it comes to issueing an individual with a Dispute Payout it takes up to 3 months. At the beginning of December I visited the Pinetown Branch of SARS, and pleasnatly surprised the young lady assisting me was polite and efficient. After systomatically going through my dispute it was registered that a payment was to be made to me- she mentioned 12 to 20 working days. After a full month I had received no notification of the position of my SARS account. Still today I am unable to receive answers. I have sent 4 mails, made two phone calls and still nothing. Is SARS really as bad as what people say. I have always only had good comments on the service level improvements but this is absolutely rediculous. 2 months later and still no answers. |
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Relevant content (Last 5 Feedback / Response Problems)
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