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Santam - Customer Feedback and Analysis

Shown below are the statistics for Santam based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (61) 25%
Complaint (185) 75%
Customer Compliment Complaint
1. Boshielo04
2. Bridgid11
3. bethaljaco11
4. ksmith02
5. kabefa02
Customer Feedback to Supplier Responses (last 12 months): 92 reports
Chart
Over the moon Over the moon (13) 14%
Quite Impressed Quite Impressed (15) 16%
Indifferent Indifferent (14) 15%
Not Impressed Not Impressed (19) 21%
Utterly Disgusted Utterly Disgusted (31) 34%
Nature of complaints (last 12 months): 185 reports - Santam
Bad Attitude (15) 8% Bad Attitude
Billing/Accounts (12) 6% Billing/Accounts
Breach of Contract (9) 5% Breach of Contract
Call Centre!! (6) 3% Call Centre!!
Feedback/Response (44) 24% Feedback/Response
Late/No Delivery (10) 5% Late/No Delivery
Other (55) 30% Other
Passing the Buck (14) 8% Passing the Buck
Pricing/Barcodes (1) 1% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (18) 10%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 12398 reports - Insurance Industry Analysis
Bad Attitude (405) 3% Bad Attitude
Billing/Accounts (931) 8% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (433) 3% Breach of Contract
Call Centre!! (355) 3% Call Centre!!
Competitions (5) 0% Competitions
Damaged Goods (54) 0% Damaged Goods
Expiry Date (6) 0% Expiry Date
Feedback/Response (1238) 10% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (320) 3%
Other Other (7520) 61%
Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (326) 3%
Pricing/Barcodes Pricing/Barcodes (46) 0%
Repairs/Servicing Repairs/Servicing (678) 5%
Spam Spam (66) 1%

Please note: All Reports & Stats fall away after 12 months

 
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