Santam Conversion
 SUPPLIER |
Santam |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Worcester | COUNTRY | South Africa |
| TIME / DATE | 12:00 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Tarryn89 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | EXCUSE ME??? |
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| On 05-12-11 my car was knocked by a client of Santam, we decided that we will wait until the festive season is over for my car to be fixed, as I work in Cape Town and rely on my vehicle for daily transport. After the festive period I contacted with the client ot ask "where to from now". They supplied me with their claim number with Santam and I liased with their office in Cape Town from there. I've submitted all the relevant documents and was told that an assesor will get back to me to "assess" the damage. So, on my behalf, I then contacted the client today to inform them of the progress and I also told the client that Im giving them(SANTAM) until next week Friday(03/02/12) to get back to me otherwise we will have to work out something else because I am not waiting more than two months for my car to be fixed. After this phonecall I get a call from 'Pina' in Satam's Worcester branch telling me I must stop phoning their client as the client has "nothing to this with this anymore".Also that im harassing the client and must wait till Santam finalize the claim. I also heard that i was rude to her (EXCUSE ME??) and " Jy moet maar kry wat jou toekom" Is this the type of people u employ?? | |||
| SUPPLIER'S RESPONSE | Santam | Time and Date | 12:58:07 | Thu 26 Jan 12 |
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Hello Tarryn89, We thank you for granting us the opportunity to reply and apologise for any inconvenience caused. We are currently investigating your concerns as a matter of urgency. Please retain your reference with our department, being 694567. Kind Regards Jeanne Hamman Line Manager Client Care Department |
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| UPDATED RESPONSE | Santam | Time and Date | 12:26:31 | Fri 27 Jan 12 |
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Hello Tarryn89, We have investigated the concerns raised and have received confirmation that the legal branch received the supporting documentation from Tarryn89, required by them to proceed with the claim, on Wednesday, 25 January 2012. An assessor was appointed the same day. The assessor has contacted Tarryn89 to arrange for an assessment, which will take place this afternoon. We regret any inconvenience caused to Tarryn89 and trust that the matter can be resolved shortly. We have also confirmed that "Pina" is not an employee of Santam, but have investigated the matter. We please request all third parties to communicate with our legal branches directly when pursuing matters against the policies of our insureds. Santam takes subrogation of the rights of our insureds in these instances and acts on their behalf to settle the claims in terms of their policies. Our insureds are thus not in a position to take the matter forward with a third party directly. We trust the above is of assistance. Kind Regards Jeanne Hamman Line Manager Client Care Department |
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| CUSTOMER'S FEEDBACK | Tarryn89 | Time and Date | 21:32:26 | Fri 27 Jan 12 |
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Quite Impressed:
Hi Jeanne Thank You for responding so promptly. I was visited by your assessor today and he promised to get back to me by Tuesday, 31 Jan. From what I heard, Pina in Worcester is a broker for Santam(correct me if I'm wrong).I, as the third party, had dealt directly with Santam's legal branch in Cape Town and only conveyed the progress to the Client. Thanks for the investigation! |
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