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SABC - Customer Feedback and Analysis

Shown below are the statistics for SABC based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (2) 1%
Complaint (236) 99%
Customer Compliment Complaint
1. gwenra02
2. GeorgeAW02
3. 78renier02
4. kenneth001102
5. Donmag02
Nature of complaints (last 12 months): 236 reports - SABC
Bad Attitude (11) 5% Bad Attitude
Billing/Accounts (152) 64% Billing/Accounts
Breach of Contract (3) 1% Breach of Contract
Call Centre!! (6) 3% Call Centre!!
Competitions (3) 1% Competitions
Feedback/Response (8) 3% Feedback/Response
Late/No Delivery (8) 3% Late/No Delivery
Other (44) 19% Other
Passing the Buck (1) 0% Passing the Buck
Chart
Nature of complaints (last 12 months): 6513 reports - Entertainment Industry Analysis
Bad Attitude (530) 8% Bad Attitude
Billing/Accounts (1555) 24% Billing/Accounts
Booking Query (113) 2% Booking Query
Breach of Contract (149) 2% Breach of Contract
Call Centre!! (539) 8% Call Centre!!
Competitions (29) 0% Competitions
Damaged Goods (91) 1% Damaged Goods
Expiry Date (9) 0% Expiry Date
Feedback/Response (333) 5% Feedback/Response
Chart
 Hygiene Hygiene (57) 1%
Late/No Delivery Late/No Delivery (205) 3%
Other Other (2440) 37%
Out of Stock Out of Stock (24) 0%
Passing the Buck Passing the Buck (101) 2%
Pricing/Barcodes Pricing/Barcodes (48) 1%
Repairs/Servicing Repairs/Servicing (271) 4%
Spam Spam (19) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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