SAB Medical Scheme Complaint
 SUPPLIER |
SAB Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Call centre | COUNTRY | South Africa |
| TIME / DATE | 13:45 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Fredhart | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Claims not paid for 6 weeks |
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A claim was sent through for a medical visit on the 28th of December. Around the 19th of Jan I called to confirm that this had been received as I had not heard anything regarding the claim. I was informed that the claim had missed the first pay run, however it would be processed and paid during the next run. Today i called again - and it seems that "I have missed the pay run, and the claim will be processed on the next run" on the 10th of Feb. Firstly - is there only 1 pay run every 2 weeks? Secondly - how can it take 6 weeks to process a claim? |
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| SUPPLIER'S RESPONSE | SAB Medical Scheme | Time and Date | 15:33:43 | Fri 3 Feb 12 |
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Hello Fredhart, Thank you for bringing your concerns to our attention. Kindly note we are currently investigating this and will get back to you shortly. Kind regards Priscilla Moodley |
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| UPDATED RESPONSE | SAB Medical Scheme | Time and Date | 16:19:18 | Mon 6 Feb 12 |
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Hello Fredhart, Further to our conversation this afternoon; you will forward me your banking details, in order to release the payment of your claims. I trust that the above is in order. Kind Regards Shantal Eakduth |
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