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SAA - Customer Feedback and Analysis

Shown below are the statistics for SAA based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (22) 5%
Complaint (402) 95%
Customer Compliment Complaint
1. leonkay05
2. sara-jane04
3. mutantg02
4. andiswama02
5. praneethm02
Nature of complaints (last 12 months): 402 reports - SAA
Bad Attitude (68) 17% Bad Attitude
Billing/Accounts (38) 9% Billing/Accounts
Booking Query (43) 11% Booking Query
Breach of Contract (12) 3% Breach of Contract
Call Centre!! (26) 6% Call Centre!!
Damaged Goods (15) 4% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (23) 6% Feedback/Response
Hygiene (1) 0% Hygiene
Chart
 Late/No Delivery Late/No Delivery (18) 4%
Other Other (136) 34%
Passing the Buck Passing the Buck (10) 2%
Pricing/Barcodes Pricing/Barcodes (8) 2%
Repairs/Servicing Repairs/Servicing (1) 0%
Spam Spam (2) 0%
Nature of complaints (last 12 months): 2398 reports - Air Travel Industry Analysis
Bad Attitude (312) 13% Bad Attitude
Billing/Accounts (152) 6% Billing/Accounts
Booking Query (224) 9% Booking Query
Breach of Contract (87) 4% Breach of Contract
Call Centre!! (104) 4% Call Centre!!
Damaged Goods (61) 3% Damaged Goods
Expiry Date (4) 0% Expiry Date
Feedback/Response (144) 6% Feedback/Response
Hygiene (11) 0% Hygiene
Chart
 Late/No Delivery Late/No Delivery (164) 7%
Other Other (1032) 43%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (47) 2%
Pricing/Barcodes Pricing/Barcodes (38) 2%
Repairs/Servicing Repairs/Servicing (10) 0%
Spam Spam (5) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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