SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | johannesburg | COUNTRY | South Africa |
| TIME / DATE | 13:50 Thu 26 Jan | PERSON RESPONSIBLE | supervisor to monica |
| CUSTOMER | roger123 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | their mistake we pay |
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| I tried to book a flight reF YDIQC3 My Nationwide visa card was declined I discovered that a new one had been issued and my current one(still in date) was shut for security reasons too complicated to explain .I then tried my nattiest master card also decided for similar reasons. My girlfriend booked on her card but the website said you already have a booking. Notwithstanding that my email received a ticket issued anthem mail came to me not my girlfriends email so I naturally thought there was a mistake. I phoned the call centre to explain that I had received tickets but my cards were dead as the decline indicated. Unbeknown to me the ticket was paid for by my girlfriends card which went through the call lady check with her supervisor who told me to cancel and re book without telling me that the ticket payments had nothing to do with the decline. I now have two books as the asked me to rebook a perfectly completely paid up ticket ( not paid by me of course. so now I will have to pay twice for something they did wrong i.e. send me the tickets and not to the card holder. If they had sent the confirmation to the cardholders email address everything would have been ok fair or not? | |||
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