SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 10:29 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Arthur.Glaum | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Stranded in Durban |
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I frequently fly with SAA / SAX and on 20/01/2012 I went to Durban for the day. I flew with SAA / SAX from PE to Dbn in the morning, returning that evening. Before our departure in Durban on the returning flight 1348 at 19:50 the captain announced that we might not be able to land in PE due to low cloud cover. We still flew all the way to PE and 15min before landing the captain announced that we had to return to Dbn. We arrived back in Dbn at about 21:35 and were told on the plane that ground staff will assist. At the SAA ticketing office I was issued with a ticket for a flight the next morning. No provision was made for accommodation or transfers from the Airport to a hotel. We were told that they (SAA, where I booked my ticket) do not represent SA-Express and they were told not to arrange any accommodation. We must contact SA-Express which was closed by now, the next day. I had to find my own transport and accommodation in a City that I don't know too well at 22:00 at night incurring extra costs of R900. This is the worst service I received with any airline and completely unacceptable. The ground staff was clearly not interested in our problem and shut the offices in our face. |
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