SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | East London | COUNTRY | South Africa |
| TIME / DATE | 17:14 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Boswaldoo | View all reports by user |
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| PROBLEM | Booking Query |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | SAA policies specifically tailored to thwart you |
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Incredible experience with SAA today. A colleague of mine needed to change his flight returning to Cape Town. In order to facilitate this we needed to forward from the office a variety of documentation (credit card scan, various forms, copy of ID) My colleague arrived 2 hours before departure time, however, only as he sought to board the flight was he informed that the documentation that we forwarded through was not valid because, wait for it, THEY ONLY ACCEPT DOCUMENTATION WHICH IS FORWARDED ON THE DAY OF THE FLIGHT!!?. A mad rush ensued then to re-forward the EXACT SAME documentation through again, whereupon he was informed that the credit card scan was unacceptable since the back of the card wasn't signed. The director of our company then signed the back of his card, rescanned and submitted. My colleague was then informed that this was unacceptable because the card had been signed using a (ultra thin) permanent marker. THEY DO NOT ACCEPT CARDS SIGNED AS SUCH, EVEN THOUGH THIS CARD IS 100% LEGAL. Incredible. So he missed his flight. Our company flies many times each year, obviously we will never use SAA again. But it galls me so, i quite simply cannot condemn SAA enough. |
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Relevant content (Last 5 Booking Query Problems)
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07:59:45 Fri 25 May 12
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(( • )) Updated response | ||
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