SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 12:17 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | leonkay | View all reports by user |
 2
7
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| PROBLEM | Bad service |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Our worst and last SAA flying experience |
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We booked on SAA to fly to Washington, USA. After having made the reservation, a SAA employee processed an unauthorized transaction using my credit card details. Despite many phone calls and emails to SAA, no response was received. 2 Days before our departure in December, we phoned to confirm our flight, only to discover that the departure had been made 4 hours earlier. On my request why they did not inform passengers, the SAA staff member insisted that there had been NO flight changes, despite our printed tickets indicating the later departure time. After having boarded the plane on 6 Dec, we were informed that they were experiencing a problem with their passenger allocation system, and that we would be delayed a few minutes. Eventually we spent 2 1/2 hours on the runway, by which time many passengers had missed their connection flights at Washington. During our return flight in January we discovered that our whole family had been split up, despite having chosen our seats many months in advance. Fortunately our 11 flights that we undertook during December on 3 different USA airlines, all went off smoothly. They emailed us even if there was only a 5 minute schedule change. |
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Relevant content (Last 5 Bad service Problems)
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(( • )) Supplier's response | ||
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(( • )) Updated response |
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