SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | OR Thamo airport | COUNTRY | South Africa |
| TIME / DATE | 15:44 Tue 24 Jan | PERSON RESPONSIBLE | Bagagge services, Ruk... |
| CUSTOMER | 007joe | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Insurance claim Lag |
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| I flew Business Class from San Diego to Johannesburg on the 14th of December 2011 on SA204. My locks were cut and my bags broken into. I filled in a claim form with the relevant documentation and was sent feedback on the 19th of December that my claim would be looked into shortly because of a shortage of staff. A week later a lady by the name of Rukshana Choudary contacted me to resend all the info again. On the 9th of January 2012 after requesting the status I was told the claim would be finalised by the end of the week of the 16th. Its 3 weeks since and I have not had a single communication despite sending numerous emails | |||
Relevant content (Last 5 Feedback / Response Problems)
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