SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | o r Thambo | COUNTRY | South Africa |
| TIME / DATE | 16:08 Fri 20 Jan | PERSON RESPONSIBLE | Baggage |
| CUSTOMER | zogs | View all reports by user |
 4
2
|
| PROBLEM | Damaged Goods |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Damaged luggage and NO HELP after flight |
||
|
I came home from a wonderful trip in Europe on thursday the 12th January flight no SA261. and when arriving home i opened my suitcase and noticed that it had been badly broken. i proceeded to get hold of SAA ( which i might add-THEY DO NOT ANSWER THEIR PHONES FOR DAMAGED BAGGAGE and only to "book a flight". Eventually after 2 hours of trying i got through and they told me their was nothing they could do to help and i must come back to the airport with my case and baggage ticket and boarding pass. i explained that i found this unacceptable and was not happy. they said this is the only way to "assess". i personally do not have the time to go back to the airport let alone start looking for all the Documents they say are required. i Feel it is definately not not the way to treat a customer and will definately not be Flying SAA again. |
|||
Relevant content (Last 5 Damaged Goods Problems)
 |
|||
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Updated response | ||
|
|
Facebook Application
