SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | south african airways | COUNTRY | South Africa |
| TIME / DATE | 11:29 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Annene | View all reports by user |
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| PROBLEM | Booking Query |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Booking not amended |
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| After my 5th attempt to change the time on a domestic flight booking it was finally changed. Firstly, the guy I spoke to didn't make the amendment. Then they didn't get the forms i scanned and e-mailed (I got confirmation they did though!). Then the next person just cut me off, twice. After this I was obviously very irate as this is for one of our directors going to SA from London and doing an internal flight from Joburg to Durban. The last lady i spoke to kept on interrupting me and it just made things worse. I will never ever book any flights for our directors with SAA again and it reflects bad as I am a South African myself residing in the UK. I'm embarassed to say that this is a South African airline! :-(( | |||
Relevant content (Last 5 Booking Query Problems)
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07:59:45 Fri 25 May 12
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(( • )) Updated response | ||
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