SAA Complaint
 SUPPLIER |
SAA |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Online/Call centre | COUNTRY | South Africa |
| TIME / DATE | 16:36 Tue 7 Feb | PERSON RESPONSIBLE | Unknown female caller |
| CUSTOMER | Martinkruger | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Booked online, charge to my card, "no payment" |
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I went online 02/07/12 to book a flight from Jhb to Port Elizabeth on SAA's website. I filled in the payment forms correctly and clicked "Continue/Go" and then the site timed out. A minute I got a notification that my card has been charged by [URL Removed] I managed to log back in and am shocked to find that the ticket has not been paid for. I contacted SAA and I was told I'm meant to reverse the charges and it's not their problem. I phoned the bank and they told me I can reverse the charge at a large penalization and it will take longer than 4 hours to process (The time we have until the flight). So now... my employee can not get back to work for our big day tomorrow and I have to suffer an additional penalization because of the Reversal. To make matters worse, a lady from SAA phones me and abusively starts going at me. When I respond in exactly the same tone, she tells me to calm down AND THEN PUTS DOWN THE PHONE. Her exact quote, PLEASE GO HEAR THIS ON YOUR SYSTEM: "The website is not our problem, it's yours" "The website is not our problem..." Is this a joke? |
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Relevant content (Last 5 Billing / Accounts Problems)
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