Sa Express Complaint

SUPPLIER	Sa Express	INDUSTRY	Air Travel
BRANCH / AREA	Johannesburg	COUNTRY	South Africa
TIME / DATE	18:18 Tue 18 Oct	PERSON RESPONSIBLE
CUSTOMER	Kumar 2710	View all reports by user	0 1
PROBLEM	Delayed flight by1 hou...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 24 Aug
HEADLINE	Extra cost incurred because of delayed flight!!!
I was on a flight frm DBN to JHB for 24th Aug 2011 on SAA, time of dep was at 10pm. I arrived at King Shaka at 9pm to check in, only to be told that there is 1 hour delay on my flight. To add more to my frustrations my lift at JHB to get home was not able to fetch me at 12:00 which now means that I had to get a taxi. I spoke to the manager on duty & informed her of the inconvenience & extra costs that I am going to incur. She told me that I must fill a form in JHB & hand in my invoice for the cab to get reimbursed. The cab cost was R450.00 I did as I was told on 27th Aug 2011. I have made numerous calls to SA Express , 7th Sep 2011 I received a mail "According to our policy we unfortunately cannot pay out the additional cost you incurred due to this flight disruption" I started to throw my toys & was given the CEO's number & email I sent a mail to date this claim has still not be resolved & each time I called Nadine (CEO PA) informs me that she is too busy to focus on my issue, she will call me back (of which it does not happen). I have called her more than 15 times to get answers on this issue & still nothing. Pls could I get a reply as I am still shot of R450 in my pocket! Add a new Sa Express Report Inappropriate report?