Sa Express Complaint
 SUPPLIER |
Sa Express |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | OR Tambo International A... | COUNTRY | South Africa |
| TIME / DATE | 13:21 Wed 17 Aug | PERSON RESPONSIBLE | |
| CUSTOMER | joemoolla | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 17 Aug | ||
| HEADLINE | Delays, Complaint responded to after 3 months! |
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I missed my flight from Johannesburg to Gaborone during May 2011 due to problems that were encountered as a result of the system migration that occurred. I had checked in online the previous day, but found on arrival that my boarding pass could not be issued, and, as the flight had closed, my boarding pass could not be provided to me. I was therefore put onto the next flight (2.5 hours later). That flight was then delayed by an hour, due to further changes in procedure. I was therefore 3.5 hours late at my destination. My travel was for business purposes. I logged a complaint via the SA Express website on 12 May 2011 and only received the following response on 16 August 2011 (3 months later): “Thank you for your letter and please accept our apologies for the inconvenience you experienced. Unfortunately we cannot compensate for the delay you incurred but please be assured that the system now functions perfectly and you should not encounter problems in future.“ |
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Relevant content (Last 5 Late / No Delivery Problems)
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