Sa Express Complaint

SUPPLIER	Sa Express	INDUSTRY	Air Travel
BRANCH / AREA	JHB	COUNTRY	South Africa
TIME / DATE	14:57 Tue 15 Nov	PERSON RESPONSIBLE
CUSTOMER	vimalmorar	View all reports by user	2 2
PROBLEM	Denied boarding at Gate	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 15 Nov
HEADLINE	Bad service and don't care attitude to clients
Incident 1: Durban - JHB: Flight delayed for almost 1 hour Incident 2: JHB - PE: I arrived at the gate at 8:20am, boarding time was 8:10 am - with the flight set to depart at 8:40 am. The boarding pass clearly states that the gate closes 15 minutes prior to the flight, meaning that it would close at 8:25. So I had a whole 5 minutes extra from the time i got to the gate, but to my surprise, the gate was already closed. I questioned the lady at the counter and she gave me really **** attitude saying i'm late and that the flight was leaving at 8:30 so i missed the 15 minute window - where in the world have you ever seen a flight leave earlier than the departure time??? She gave no answers and said our luggage had been taken off the flight. I also confirmed that my time was the same as the time on her system - so I couldnt have had the wrong time set on my phone/watch. Tried going to the SAA ticket sales desk to get this matter resolved - they said they cant do anything. I ended up taking a normal SAA flight paying a R342 penalty! All this within 1 week! Service *** and will not use them ever Add a new Sa Express Report Inappropriate report?