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RNA - Customer Feedback and Analysis

Shown below are the statistics for RNA based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (6) 67%
Complaint (3) 33%
Customer Compliment Complaint
1. Mrs Naude20
2. racoon6401
3. lizelbez01
4. lizettevdm10
5. Buffy2710
Customer Feedback to Supplier Responses (last 12 months): 5 reports
Chart
 Over the moon Over the moon (1) 20%
Quite Impressed Quite Impressed (3) 60%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 20%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 3 reports - RNA
Late/No Delivery (2) 67% Late/No Delivery
Other (1) 33% Other
Chart
Nature of complaints (last 12 months): 1149 reports - Media Industry Analysis
Bad Attitude (90) 8% Bad Attitude
Billing/Accounts (191) 17% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (57) 5% Breach of Contract
Call Centre!! (13) 1% Call Centre!!
Competitions (32) 3% Competitions
Damaged Goods (8) 1% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (73) 6% Feedback/Response
Chart
 Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (237) 21%
Other Other (397) 35%
Out of Stock Out of Stock (6) 1%
Passing the Buck Passing the Buck (10) 1%
Pricing/Barcodes Pricing/Barcodes (7) 1%
Repairs/Servicing Repairs/Servicing (5) 0%
Spam Spam (17) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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