Hello

book peter | home

Resolution Health Medical Scheme - Customer Feedback and Analysis

Shown below are the statistics for Resolution Health Medical Scheme based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (55) 20%
Complaint (217) 80%
Customer Compliment Complaint
1. WTFLJ33
2. sarels41
3. olli0105
4. Disappointed consumer13
5. monique804
Customer Feedback to Supplier Responses (last 12 months): 101 reports
Chart
Over the moon Over the moon (13) 13%
Quite Impressed Quite Impressed (27) 27%
Indifferent Indifferent (14) 14%
Not Impressed Not Impressed (21) 21%
Utterly Disgusted Utterly Disgusted (26) 26%
Nature of complaints (last 12 months): 217 reports - Resolution Health Medical Scheme
Bad Attitude (6) 3% Bad Attitude
Billing/Accounts (97) 45% Billing/Accounts
Breach of Contract (6) 3% Breach of Contract
Call Centre!! (10) 5% Call Centre!!
Feedback/Response (36) 17% Feedback/Response
Late/No Delivery (11) 5% Late/No Delivery
Other (43) 20% Other
Passing the Buck (6) 3% Passing the Buck
Pricing/Barcodes (2) 1% Pricing/Barcodes
Chart
Nature of complaints (last 12 months): 4809 reports - Medical Aid Industry Analysis
Bad Attitude (160) 3% Bad Attitude
Billing/Accounts (1281) 27% Billing/Accounts
Booking Query (15) 0% Booking Query
Breach of Contract (166) 3% Breach of Contract
Call Centre!! (280) 6% Call Centre!!
Damaged Goods (2) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (605) 13% Feedback/Response
Hygiene (2) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (166) 3%
Other Other (1915) 40%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (170) 4%
Pricing/Barcodes Pricing/Barcodes (17) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (7) 0%

Please note: All Reports & Stats fall away after 12 months

 
Afrihost
Copyright 2010 Hellopeter.com. All rights reserved.  Proudly hosted by Afrihost.com - Personal Web Hosting & Domain Registration