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RCS - Customer Feedback and Analysis

Shown below are the statistics for RCS based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (49) 15%
Complaint (275) 85%
Customer Compliment Complaint
1. johanhug07
2. melodys04
3. madifourie03
4. walterferreira03
5. ajriddin12
Customer Feedback to Supplier Responses (last 12 months): 95 reports
Chart
Over the moon Over the moon (8) 8%
Quite Impressed Quite Impressed (28) 29%
Indifferent Indifferent (12) 13%
Not Impressed Not Impressed (14) 15%
Utterly Disgusted Utterly Disgusted (33) 35%
Nature of complaints (last 12 months): 275 reports - RCS
Bad Attitude (23) 8% Bad Attitude
Billing/Accounts (156) 57% Billing/Accounts
Breach of Contract (3) 1% Breach of Contract
Call Centre!! (18) 7% Call Centre!!
Feedback/Response (26) 9% Feedback/Response
Late/No Delivery (2) 1% Late/No Delivery
Other (33) 12% Other
Passing the Buck (3) 1% Passing the Buck
Repairs/Servicing (1) 0% Repairs/Servicing
Chart
Spam Spam (10) 4%
Nature of complaints (last 12 months): 5346 reports - Financial Industry Analysis
Bad Attitude (268) 5% Bad Attitude
Billing/Accounts (1445) 27% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (240) 4% Breach of Contract
Call Centre!! (222) 4% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (16) 0% Damaged Goods
Expiry Date (9) 0% Expiry Date
Feedback/Response (696) 13% Feedback/Response
Chart
Late/No Delivery Late/No Delivery (200) 4%
Other Other (1977) 37%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (148) 3%
Pricing/Barcodes Pricing/Barcodes (6) 0%
Repairs/Servicing Repairs/Servicing (36) 1%
Spam Spam (76) 1%

Please note: All Reports & Stats fall away after 12 months

 
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