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QVS - Customer Feedback and Analysis

Shown below are the statistics for QVS based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (1) 9%
Complaint (10) 91%
Customer Compliment Complaint
1. Nomhie01
2. wolmara01
3. rossdesouza01
4. gtmogatoe01
5. SaintDomonic01
Nature of complaints (last 12 months): 10 reports - QVS
Feedback/Response (3) 30% Feedback/Response
Late/No Delivery (6) 60% Late/No Delivery
Other (1) 10% Other
Chart
Nature of complaints (last 12 months): 4410 reports - Education Industry Analysis
Bad Attitude (194) 4% Bad Attitude
Billing/Accounts (733) 17% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (192) 4% Breach of Contract
Call Centre!! (198) 4% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (3) 0% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (1114) 25% Feedback/Response
Chart
 Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (265) 6%
Other Other (1551) 35%
Out of Stock Out of Stock (13) 0%
Passing the Buck Passing the Buck (69) 2%
Pricing/Barcodes Pricing/Barcodes (9) 0%
Repairs/Servicing Repairs/Servicing (12) 0%
Spam Spam (31) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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