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Practica Program - Customer Feedback and Analysis

Shown below are the statistics for Practica Program based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (4) 13%
Complaint (28) 88%
Customer Compliment Complaint
1. reegann11
2. JVRF02
3. mvdberg01
4. michelebotha01
5. Mijade01
Nature of complaints (last 12 months): 28 reports - Practica Program
Billing/Accounts (1) 4% Billing/Accounts
Breach of Contract (6) 21% Breach of Contract
Late/No Delivery (13) 46% Late/No Delivery
Other (7) 25% Other
Passing the Buck (1) 4% Passing the Buck
Chart
Nature of complaints (last 12 months): 4410 reports - Education Industry Analysis
Bad Attitude (194) 4% Bad Attitude
Billing/Accounts (733) 17% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (192) 4% Breach of Contract
Call Centre!! (198) 4% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (3) 0% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (1114) 25% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (265) 6%
Other Other (1551) 35%
Out of Stock Out of Stock (13) 0%
Passing the Buck Passing the Buck (69) 2%
Pricing/Barcodes Pricing/Barcodes (9) 0%
Repairs/Servicing Repairs/Servicing (12) 0%
Spam Spam (31) 1%

Please note: All Reports & Stats fall away after 12 months

 
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