|
|
 |
|
|
| Question: Do you spend MORE time… |
|
|
|
On the Internet? |
660 |
34 % |
|
Watching TV / listening to radio? |
378 |
20 % |
|
Reading newspapers, mags and books? |
216 |
11 % |
|
Even spread? |
660 |
34 % |
|
TOTAL |
1914 |
99 % |
|
|
|
|
|
| Question: Do you support the Mass Action strike? |
|
|
|
Yes |
1103 |
25 % |
|
No |
3065 |
70 % |
|
I don't care |
181 |
4 % |
|
TOTAL |
4349 |
99 % |
|
|
|
|
|
| Question: When choosing an Insurance Company, what is most important to you? |
|
|
|
Awesome service |
853 |
52 % |
|
Cheap premiums |
506 |
31 % |
|
Product knowledge |
291 |
18 % |
|
TOTAL |
1650 |
101 % |
|
|
|
|
|
| Question: Will South African service levels be up-to-scratch by 2010? |
|
|
|
Yes |
273 |
10 % |
|
No |
2213 |
83 % |
|
I don't know |
181 |
7 % |
|
TOTAL |
2667 |
100 % |
|
|
|
|
|
| Question: Good service depends largely on: |
|
|
|
Competence |
752 |
34 % |
|
Attitude |
1307 |
59 % |
|
Product knowledge |
167 |
8 % |
|
TOTAL |
2226 |
101 % |
|
|
|
|
|
| Question: Compared to 10 years ago, is Customer Service in South Africa: |
|
|
|
Better? |
375 |
11 % |
|
Worse? |
2614 |
79 % |
|
The same? |
312 |
9 % |
|
TOTAL |
3301 |
99 % |
|
|
|
|
|
| Question: When you Complain about a supplier, is Hellopeter.com your: |
|
|
|
First stop? |
1058 |
49 % |
|
Last resort? |
1102 |
51 % |
|
TOTAL |
2160 |
100 % |
|
|
|
|
|
| Question: What do you think of the new Hellopeter.com site? |
|
|
|
I love it |
1219 |
48 % |
|
I hate it |
1091 |
43 % |
|
What's the big deal? |
246 |
10 % |
|
TOTAL |
2556 |
101 % |
|
|
