We had an unpleasant experience at Pick 'n Pay Northgate on Sunday. We approached the manageress ( sorry didn't think of taking her name at the time) and were pleasantly surprised at the way in which she dealt with the teller and addressing the problem we had. she sorted out issue fairly and effectively. what a pleasure! thanks Pick 'n Pay, your manageress is worth her weight in gold. Ps- will find out what her name is so she can get individual recognition for her good work