Pick 'n Pay Compliment
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | BP Express Tokai | COUNTRY | South Africa |
| TIME / DATE | 18:47 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | lnyeam001 | View all reports by user |
4
 4
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| NATURE | Great Attitude |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Pleasure to deal with |
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| Going to the Bp express PicknPay in tokai is a regular thing for me but never did I imagine that I would be hurt by a red bull fridge fan because there was a broken guard and the fan was exposed. I got my finger caught and had to go to hospital to get it seen to. I took my bill to the manager expecting a fight but he was very amiable and compassionate and reimbursed my medical bills without even a bat of an eyelid. He made my bad day a whole lot easier and I am very grateful for that. | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 13:51:00 | Thu 9 Feb 12 |
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Hello lnyeam001, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Kind regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000385720. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 13:51:46 | Thu 9 Feb 12 |
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Hello lnyeam001, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Kind regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000385720. |
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| CUSTOMER'S FEEDBACK | lnyeam001 | Time and Date | 15:34:52 | Thu 16 Feb 12 |
| Over the Moon: Thanks for the making a situation that could have been ugly, so easy.... | |||
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