Pick 'n Pay Compliment
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Princess Crossing West Rand | COUNTRY | South Africa |
| TIME / DATE | 18:27 Mon 6 Feb | PERSON RESPONSIBLE | Matthew-Toy Buyer |
| CUSTOMER | LMW438 | View all reports by user |
2
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| NATURE | Refund |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Always prepared to help the customer |
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| My son's radio controlled car developed problems within a year of purchase. The car was returned and we were advised that it was no longer in stock. Matthew and the P 'n P staff were most accommodating and without any quibbles or qualms refunded the full purchase price which my son really appreciated. Thanks Pick 'n Pay for always putting the customer first with your friendly, hassle-free and efficient refund policy. | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 07:59:12 | Wed 8 Feb 12 |
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Hello LMW438, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Kindest regards Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000383039. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 08:00:47 | Wed 8 Feb 12 |
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Hello LMW438, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Kindest regards Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000383039. |
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