Pick 'n Pay Complaint
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Pavillion | COUNTRY | South Africa |
| TIME / DATE | 10:31 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | niktal | View all reports by user |
 2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Shocking |
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I am a regular shopper at Pick 'n Pay Pavillion and I am very upset about the service I received on Saturday. Firstly, when trying to find something in the shop the employee told me to check the boards hanging over the aisle, it was a small item and would never be on the boards. Secondly it was a Saturday morning, queues were 5 deep to pay and there were about 6 tills open!! We tried to get the floor managers attention to ask her something she just kept walking,we tried again and she shouted over her shoulder she was busy. Then we got to the front of the line and my card would not go through. The cashier told us the systems were down. We were running late so it was a problem for us. My husband said he would run and draw the money and then we could sort it out. The manager then cancelled our order and said we would have to queue again and rescan everything, I explained that we were late and could we scan everything now and then pay when my husband comes back, the lady said she had a barcode and thats all we needed to pay it would be quick. I double checked with the "busy" manager she said no and was unwilling to help. Thats when I left and won't return, shocking service all round!! |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 09:27:04 | Wed 8 Feb 12 |
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Hello niktal, Thank you for your communication about the bad service and long queues you had whilst in the store. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000383156. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 09:28:31 | Wed 8 Feb 12 |
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Hello niktal, Thank you for your communication about the bad service and long queues you had whilst in the store. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000383156. |
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