Pick 'n Pay Complaint

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SUPPLIER	Pick 'n Pay	INDUSTRY	Retail
BRANCH / AREA	Carlton Centre	COUNTRY	South Africa
TIME / DATE	09:29 Thu 9 Feb	PERSON RESPONSIBLE	Customer service
CUSTOMER	Prudence12	View all reports by user	1 5
PROBLEM	Rotten meat and bad cu...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 1 Jan
HEADLINE	Rotten Meat
I bought minced meant on the 7.2.12. When I got home I realised it was rotten. The same thing happen in October but I chose to ignore it as I was far to return it. Because of the unpleasant smell i took just a little bit for them to smell / taste it. A lady by the name of Palesa was very arrogant in dealing with the matter. She told me that I should have brought the whole smelling port back to them.(fancy) I travel from Soweto to Isando (work)then back to PP in the afternoon with their smelling substance just to satisfy them She did not even want to look at what I had with me. I find that to be very disappointing more over as we continue arguing about that, she made this noise in front of the customers, never bothered to call me into her office. What kind of service is that to look like street fighters when we could have sort it in a dignified way. I visit this store every time but such attitudes leaves a lot to be desired in human behaviour. PP cannot be bankrupt out of R43.00 yet this is an Assistant Manager. I love PP, Im a Smart card member. I can not take such attitude on customer service. I am so disappointed at this service and the attitude of this Assistant Manager. Add a new Pick 'n Pay Report Inappropriate report?
SUPPLIER'S RESPONSE	Pick 'n Pay	Time and Date	15:29:05 \| Thu 9 Feb 12
Hello Prudence12, Thank you for this communication about the mince meat. Your comments have been brought to the attention of senior management responsible for the mince meat, who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me at my email address, using the reference number below. We value you as a Pick 'n Pay customer and are committed to improving our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000386036.
UPDATED RESPONSE	Pick 'n Pay	Time and Date	15:30:09 \| Thu 9 Feb 12
Hello Prudence12, Thank you for this communication about the mince meat. Your comments have been brought to the attention of senior management responsible for the mince meat, who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me at my email address, using the reference number below. We value you as a Pick 'n Pay customer and are committed to improving our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000386036.