Pick 'n Pay Complaint
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Beacon Bay Retail Park, ... | COUNTRY | South Africa |
| TIME / DATE | 08:17 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | chrisalana | View all reports by user |
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2
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| PROBLEM | Out of Stock |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Promotion advertised but no stock |
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This is a common problem with many promtions advertised .When you arrive at the store they say sorry we have not received stock yet.If you go a day or two later they may tell you it was sold out yesterday! I do not understand that the public let them get away with this and not take more drastic action The above store is known for doing this and I have had enough.I went there yesterday as they were supposed to have cat litter at R29 for 1.8 kg .When I searched the shelves they only had the 3.6 kg bag at R77. I am not going back to this store as this was not the first time This is the reason why Spar is getting a bigger share of the market as they at least do not deceive people like this . |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 14:48:01 | Thu 9 Feb 12 |
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Hello chrisalana, Thank you for your communication about stock availability of cat litter. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000385943. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 14:49:47 | Thu 9 Feb 12 |
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Hello chrisalana, Thank you for your communication about stock availability of cat litter. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000385943. |
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| CUSTOMER'S FEEDBACK | chrisalana | Time and Date | 11:15:27 | Tue 14 Feb 12 |
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Utterly Disgusted:
I have not had any response from Pick n Pay . This is disgusting !!!!!! All their nice talk about "value you as a customer " means nothing |
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Relevant content (Last 5 Out of Stock Problems)
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(( • )) Supplier's response |
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