Pick 'n Pay Complaint
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Noordheuwel | COUNTRY | South Africa |
| TIME / DATE | 10:09 Thu 9 Feb | PERSON RESPONSIBLE | general |
| CUSTOMER | huisamens | View all reports by user |
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| PROBLEM | off line |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | POOR SERVICE |
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| i just want to say what bad experience i had yesterday at Pick 'n Pay Noordheuwel. After filling my trolley with over R2000.00 groceries coming to the pay point - they were off line and the staff not friendly at all. I simply left my trolley at the payment point and walk away! POOR SERVICE, will not return back to the pick 'n pay every again!!! | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 16:07:06 | Thu 9 Feb 12 |
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Hello huisamens, Thank you for your communication about the bad service you had whilst in the store. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000386159. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 16:12:47 | Thu 9 Feb 12 |
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Hello huisamens, Thank you for your communication about the bad service you had whilst in the store. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000386159. |
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(( • )) Updated response |
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