Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Faerie Glen | COUNTRY | South Africa |
| TIME / DATE | 13:50 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | ShimoneC | View all reports by user |
 1
 0
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| PROBLEM | Delivery |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Online shopping - wrong products delivered |
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I make use of the Online Shopping of PnP and have done for quite a while. I work long hours and can't always afford a few hours of grocery shopping. Lately, I've heard quite a few people complain, and I didn't understand why. I do now. 1. The frozen and cold products weren't packed in the cooler bags as they were before, so the frozen products were mostly defrosted at arrival. 2. The wrong products were delivered - Dishwasher Soap instead of Dishwasher Salt and Cottage Cheese instead of Cream Cheese. Neither of these products were on the substitute list when PnP phoned for substitutions. This is very disappointing, and will cause me not to use their online shopping facility again. If I have to go to the shop for the correct products anyway, I might as well get everything there. Which defeats the purpose of online shopping... |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 17:00:51 | Wed 8 Feb 12 |
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Hello ShimoneC, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000384604. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 17:01:57 | Wed 8 Feb 12 |
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Hello ShimoneC, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000384604. |
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| CUSTOMER'S FEEDBACK | ShimoneC | Time and Date | 00:41:46 | Fri 17 Feb 12 |
| Quite Impressed: The Pick n Pay Customer Relations representative was very understanding and helpful, and their response was prompt! | |||
Relevant content (Last 5 Delivery Problems)
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