Pick 'n Pay Complaint
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Brackenfell | COUNTRY | South Africa |
| TIME / DATE | 20:35 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | KuykGW | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | old food, late delivery and no customer service |
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| After making use of the online shopping over a year i still received the utmost disgusting service from pnp. Evrytime i order i firstly dont receive what i order the dates on the products is expired my delivery is always laste or old fruit gets delivered when i call they tell me i have to get into my car and exchange the goods myself now if I wanted to drive then i cud have gone to the store myself in the first place. where is the customer service this is utterly discgracefull and all they then do after in some cases definotely never happend to me as yet is send you a R100 voucher what about the complaint calls you had to make the unpleasantness caused and the petrol you had to drive out to get this sorted. I am disgusted with pnp I am really considering no i am deciding to take my online shopping elsewhere. | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 11:54:51 | Wed 8 Feb 12 |
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Hello KuykGW, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value as a Pick n Pay customer and are committed to improve our service levels continually. Kind regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383766. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 11:56:30 | Wed 8 Feb 12 |
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Hello KuykGW, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value as a Pick n Pay customer and are committed to improve our service levels continually. Kind regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383766. |
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