Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Retail Park Beacon Bay | COUNTRY | South Africa |
| TIME / DATE | 14:56 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | helga13 | View all reports by user |
 2
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| PROBLEM | Returned Goods |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Insulting Returns Policy |
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Chicken Schnitzel purchased from the butchery - under the crumbs it looked like cardboard, smelled terrible and tasted worse. I returned it, cooked, together with my till slip and was told they needed the bar-codes on the cling-wrap wrapper that I should have dug out of the dustbin, because they need "proof". . . I do not dig in dustbins for anyone. The 12 Km round trip to return the awful stuff, the electricity and time spent cooking it ( and having to cook a second meal) and the drama of having no lunch for the family was inconvenient and expensive enough without being insulted. Something tells me I am not such a "smart shopper" after all! |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 17:11:39 | Thu 9 Feb 12 |
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Hello helga13, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000386343. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 17:13:38 | Thu 9 Feb 12 |
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Hello helga13, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000386343. |
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| CUSTOMER'S FEEDBACK | helga13 | Time and Date | 09:52:53 | Tue 14 Feb 12 |
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Quite Impressed:
Very polite and appologetic managers phoned within 24 hours and fully understood the purpose of my complaint. |
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