Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | MELKBOS | COUNTRY | South Africa |
| TIME / DATE | 17:05 Mon 6 Feb | PERSON RESPONSIBLE | MANAGEMENT |
| CUSTOMER | rottenpicknpay | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | EXPIRED SANDWICHES ON SHELVES |
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On my way to a customer I stopped to buy lunch at Pick n Pay Melkbos. I bought a Yogi Sip and their 3 cheese sub. On returning to my car to eat quick, I got an awful smell from the product when I opened the packaging. THERE WAS MOULD EVERYWHERE! I had to then go back and speak to the manager who said "we do not make it, it's from the DC". I then spoke to the Deli Manager/Head Chef who said the same thing. Their were only 3 left, of which I bought one. The other one was also mouldy, and the 3rd EXPIRED YESTERDAY! When I brought this to her attention she picked it up and threw it out the fridge and said " this should have been taken off yestersy". My point is, WHAT IS THAT EVEN DOING ON THE SHELF! Also, do they now take it for granted that because it contains a sell by date that the food/stock does not have to be checked anymore?? Someone is not doing their job. I was refunded for both products as I did not want any of their stuff. On returning home I realized Pick n Pay carries a "Double Your Money Back Guarentee" Is Pick n Pay taking advantage of customers who do not insist or even know about the guarentee? DISHONESTY ???? I want every cent of the "double my money"! |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 07:52:32 | Wed 8 Feb 12 |
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Hello rottenpicknpay, Thank you for you comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Kind regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383035. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 07:54:40 | Wed 8 Feb 12 |
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Hello rottenpicknpay, Thank you for you comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Kind regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383035. |
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| CUSTOMER'S FEEDBACK | rottenpicknpay | Time and Date | 10:05:49 | Mon 27 Feb 12 |
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Quite Impressed:
I have been contacted by Pick n Pay Melkbos and Pick n Pay Head Office about this complaint. Pick n Pay Melkbos wanted me to fetch my money but I do not stay in Melbos, they then made arrangements to come out and deliver a Voucher to my door. I'm glad that they were so effiecient in dealing with this. I'm satisfied with the way it was dealt with and the contact I recieved from Pick n Pay Melkbos and Head Office. Thanks Plattekloof for delivering the voucher, it's really appreciated! |
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