Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Victory Park | COUNTRY | South Africa |
| TIME / DATE | 15:39 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Ingrid20 | View all reports by user |
 2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Disappointing service |
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I was most disappointed at my experience at PnP Victory Park on Saturday morning, 4 February! Staff stocking products in the fridge area blocked aisles - customers couldn't get past, refused to move baskets to one side. Manners, professionalism? Staff member stacking eggs in fridge in front of store pushed customers out of way so he could stack. Manners, professionalism? Staff member (tall man, possibly from butchery) pushed past customers - ie customers had to get out of his way?! Manners, professionalism, attitude? Cashier chatted for almost 10 mins deciding whether she must open till no 2 or no 3. Surely this is decided before cashier comes to till with tray? I have noticed queues at cashier desks are longer recently. Not enough cashiers open? But the crowning glory was: The person marking prices on sell by date products refused to help customers. He told three customers he will finish his job first then help us, we must wait, then blatantly turned his back on the different customers and ignored them. He later walked off and hadn't returned by the time I left an hour later. None of the above are acceptable, but all in one morning!? VERY disappointing! |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 07:38:47 | Wed 8 Feb 12 |
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Hello Ingrid20, Thank you for taking the time to write to us, regarding the bad service and long queues you had whilst in the store. We apologize for the inconvenience caused. I have forwarded your comments to the senior management who will contact you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383034. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 07:41:32 | Wed 8 Feb 12 |
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Hello Ingrid20, Thank you for taking the time to write to us, regarding the bad service and long queues you had whilst in the store. We apologize for the inconvenience caused. I have forwarded your comments to the senior management who will contact you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383034. |
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| CUSTOMER'S FEEDBACK | Ingrid20 | Time and Date | 12:05:32 | Mon 13 Feb 12 |
| Over the Moon: Thank you for coming back to me. I'm a regular of PnP, so one off day won't deter me from returning!! | |||
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08:26:54 Fri 25 May 12
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