Pick 'n Pay Complaint
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | TopSpot Moteti | COUNTRY | South Africa |
| TIME / DATE | 12:54 Tue 7 Feb | PERSON RESPONSIBLE | Felix |
| CUSTOMER | Dollarring1 | View all reports by user |
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2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | BAD SERVICE VER BAD |
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| On Sunday the 5th of February 2012 my family and I went to pick n Pay TopSpot(Moteti). The butchery is filthy and it stinks,meat is turning green. We approached the store manager to express our unhappiness. He told us that when meats changes colour (green) its at a stage they call ripe. Well that area being a rural area, he said that the people(community) buy the meat as is and they don't mind. He said we cant compare Pick n Pay there with Pick n Pay in Joburg because they are in a rural area. What about the health of the people. He went on to say there is a smell because the Septic tank is full, how disgusting. Pick n Pay is well known and respectable however that branch is tarnishing the reputation. I have already contacted head office and I was told they will be in touch. The aim of this is not meant to hinder the branch but to give them a wake up call. Most consumers in that area don't know their rights as loyal buying customers. After I complaint half the store said finally someone says something. As we were leaving he had a chat with the butcher, not sure what he said but it looked unpleasant. Service people with respect and they will remain healthy and provide more business. | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 10:16:12 | Wed 8 Feb 12 |
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Hello Dollarring1, Thank you for your communication about the quality of the meat and the bad service you had from the store manager. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000383337. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 10:17:35 | Wed 8 Feb 12 |
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Hello Dollarring1, Thank you for your communication about the quality of the meat and the bad service you had from the store manager. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000383337. |
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