Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | hayfields pietermaritzburg | COUNTRY | South Africa |
| TIME / DATE | 09:02 Thu 9 Feb | PERSON RESPONSIBLE | so many |
| CUSTOMER | greglaw | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Bad milk |
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Bought a 2l milk on the 7th feb. opened it yesterday badly off. use by date on the bottle 3rd February. this bottle was handed to me by the packer. mik opened on the 8th badly off so much so dinner ruined. had to take family out for dinner R 400.00 later. contacted the branch was pushed from pillar to post. no compassion. No service at all just bring the bottle back will credit. i am not happy that you can allow expired product on your shelves. |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 15:15:05 | Thu 9 Feb 12 |
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Hello greglaw, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Kind regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000386007. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 09:22:29 | Wed 15 Feb 12 |
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Hello greglaw, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Kindest regards Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000386007. |
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| CUSTOMER'S FEEDBACK | greglaw | Time and Date | 16:53:35 | Tue 14 Feb 12 |
| Over the Moon: I was contacted by Knowl and he apologised on behalf of PnP. he has arranged a Gift Card which was over and beyond what i expected. i did not complain to get something out of it. Thank you PnP for your prompt and Official way it was handled. Unfortunately i still await to hear from the Branch them selves unless that were told not to contact me as the Head Office was dealing with it. | |||
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