Pick 'n Pay Complaint
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Westville Village Market | COUNTRY | South Africa |
| TIME / DATE | 14:21 Thu 9 Feb | PERSON RESPONSIBLE | Manager |
| CUSTOMER | froglet | View all reports by user |
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| PROBLEM | Out of Stock |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | ASTRO'S |
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| This store has been out of Astros since beginning January. I was first told by the manager that it was due to festive period public holidays they had not yet received delivery yet. I also enquired why they had previously only sold the small boxes - he said he would take it up with the supplier and phone me. I frequent the store on a weekly basis and since beginning of January still cant find one box of Astro's in that entire store.I have since been buying Astro's (the large boxes) from both Spar and Clicks.Yesterday I asked the manager on duty what the situation was with the Astro's - well, he first tried to tell me they could have been discontinued and then said that they cant get them from Cadbury because of some problem with the supplier and went on to tell me how Pick n Pay had previously removed Royco from their store and that this could be a policy of theirs. What? How come they sell Cadbury's chocolate? Said he would investigate. Still waiting for their first call back. Guess I will now be shopping another outlet in the future. Pick n pay clearly don't need my business. | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 16:32:20 | Thu 9 Feb 12 |
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Hello froglet, Thank you for your communication about the stock availability of Astros. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000386216. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 08:23:28 | Wed 15 Feb 12 |
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Hello froglet, I really appreciate this feedback, I have forwarded your comments to the senior management responsible, and who will send you a written response. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000386216. |
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| CUSTOMER'S FEEDBACK | froglet | Time and Date | 09:51:30 | Tue 14 Feb 12 |
| Not Impressed: I have not received any written response other than the above from mmapula Sebati. My cellphone is unfortunately in for repairs so I am not sure if anyone has tried to call. A written response would of course be ideal. | |||
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(( • )) Supplier's response |
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