Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Centurion Lifestyle centre | COUNTRY | South Africa |
| TIME / DATE | 17:14 Thu 29 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | ChrisCalculate | View all reports by user |
 3
 3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Worst service ever! |
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| I took my broken vacuum cleaner to the repairs desk and waited half over half an hour to be helped. Not only did they tell me it would take a whopping 21 days to repair my vacuum while I sit with all the dust in my house, but it is also one of their house brands, A.I.M. It gets worse. Close to the end of the 21 day period, I received a phone call and was informed that the repairs would take even longer. Dreadful!!!! | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 13:15:35 | Fri 30 Dec 11 |
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Hello ChrisCalculate, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000351935. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 13:16:42 | Fri 30 Dec 11 |
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Hello ChrisCalculate, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000351935. |
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| CUSTOMER'S FEEDBACK | ChrisCalculate | Time and Date | 08:02:40 | Tue 3 Jan 12 |
| Quite Impressed: A day after I posted my complaint on Hellopeter I received a phone call from Pick 'n Pay to inform me that I would receive a full refund for the vacuum cleaner. This was handled very professionally and I can now clean my house after almost a month without a vacuum. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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